Last updated: 15 December 2025
At FurniCrafted, we value customer satisfaction and aim to provide high-quality furniture crafted with care. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are accepted.
By purchasing from our website https://furnicraftedspaces.com, you agree to the terms outlined below.
1. Eligibility for Returns
We accept returns only under the following conditions:
- The product is damaged, defective, or incorrect at the time of delivery
- The issue is reported within 48 hours of receiving the product
- The product is unused, uninstalled, and in its original packaging with all tags and accessories intact
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or made-to-order furniture
- Products damaged due to misuse, mishandling, or improper installation
- Normal wear and tear over time
- Products purchased during clearance or sale (unless damaged or defective)
3. Return Process
To initiate a return request:
- Email us at support@furnicrafted.com within 48 hours of delivery
- Share your order number, product details, and images/videos clearly showing the issue
- Our support team will review your request and respond within 24–48 business hours
If approved, we will arrange a return pickup or guide you through the next steps.
4. Replacement Policy
- Eligible products may be replaced instead of refunded
- Replacements are subject to product availability
- Replacement delivery timelines may vary based on location and stock
5. Refund Policy
- Refunds are initiated only after the returned product passes quality inspection
- Approved refunds will be processed to the original payment method
- Refund processing time: 7–10 business days after approval
- Shipping or handling charges (if any) are non-refundable
6. Cancellation Policy
- Orders can be cancelled before dispatch without any charges
- Once the product is dispatched, cancellation requests will not be accepted
- Custom or made-to-order items cannot be cancelled once production begins
7. Damaged or Defective Products
If your product arrives damaged or defective:
- Report the issue within 48 hours of delivery
- Provide clear photos/videos of the damage and packaging
- Do not discard the original packaging until the issue is resolved
Failure to report within the stated timeframe may result in rejection of the claim.
8. Contact Us
For return, refund, or cancellation-related queries, contact us at:
📧 Email: support@furnicrafted.com
📞 Phone: +91-8809427441
🌐 Website: https://furnicraftedspaces.com/
FurniCrafted
Crafted for Better Workspaces